About Us

Silk Row Travel is a leading tourism company in the Azerbaijani market. It started operating in 2008 and currently is the main agent of the national air carrier,  “Azerbaijan Airlines” OJSC. “Silk Row Travel”, which has signed an agency agreement with all airlines operating flights to Azerbaijan, has a leading position in the field of air transportation sales. In addition, “Silk Row Travel” has own representative offices and sales outlets in Azerbaijan and other countries. “Silk Row Travel” is a multidisciplinary tourism organization accredited by the International Air Transport Association (IATA) and certified by the International Organization for Standardization (ISO 9001: 2015), and is also a member of the Association of Travel Agencies of Azerbaijan (ATAA).

Every year, “Silk Row Travel” organizes 10-15,000 tourists trip abroad and, of course, receives the same number of visitors from abroad. Thus, the company provides air tickets, hotel booking and reservations, special reception service at the airport, "fast track", porter service, VIP-lounge services at domestic and international airports, car rental and airport transfer, visa support, mountaineering, health tourism, high professionalism in the formation of tour packages for various types of recreation, including hunting and fishing.

Today, “Silk Row Travel” functions as a tour operator, forming a package of tourist routes in Azerbaijan using online systems. It also allows other companies’ tourism products to enter the world market. With the help of online booking and tourism services technologies created by “Silk Row Travel”, the company's customers can choose the route they are most interested in, book a hotel, a flight, rent a car via the Internet. We would also like to note that the number of such services is constantly increasing by our specialists and adding to the customer service profile.

Currently, “Silk Row Travel” is ready to offer its customers classic tours to Austria, Italy, France, Greece, Turkey, Spain, UAE, India, Switzerland, as well as the trips to exotic places such as Bali, Kenya, Sentosa, Mauritius, Goa. Sanatoriums and resorts in Hungary, Lithuania, Russia, Slovenia, Ukraine, and Czech Republic are especially welcomed by “Silk Row Travel” customers. We are ready to show to visitors to Azerbaijan the historical monuments of Baku and Absheron, Shabran fortress, Guba gardens, charming mountains and valleys of Gabala, Sheki palaces, Naftalan healing oil, tea plantations of Astara and Lankaran, mysterious forests of Ismayilli, located on the banks of the Kura River and one of Azerbaijan's industrial cities Mingachevir, the tombs of Nakhchivan and the rock salt deposit.

"Silk Row Travel" also offers its tourists the widest range of insurance services. When preparing for a trip abroad, we think about insurance protection in advance to avoid unforeseen health problems during the trip and provide a travel insurance policy (insurance card) from “Ipek Yolu Sıgorta” OJSC company.

Tourism services

Incoming Tourism

In the Department of Incoming Tourism, you will be greeted by trained employees within the company tourism program with professionalism, an individual approach to each client, quality control at all stages of the work.

"Silk Row Travel" offers the following directions of Incoming Tourism:

► Domestic accommodation service;

► Booking and issue of flight tickets;

► Organization of VIP services at the airports of Azerbaijan (“fast track”, special halls, porter service, special meetings on arrivals / departures at the entrance of the plane, bouquet of flowers);

► Ground transportation services (economy and business class);

► Helicopter and charter flights;

► Organization of business (MICE) events;

► Individual and group tour packages;

► Multilingual tour guides (Russian, English, Arabic, Hebrew, Turkish, etc.);

► Visa support for Azerbaijan;

► Restaurant reservation;

► Entrance tickets for museums.

 

We would also like to emphasize that we have an online B2B system (http://www.swincoming.az) that will make it easier for our partners to book hotels in Azerbaijan.

Outgoing Tourism

The Department of Outgoing Tourism annually organizes trips on abroad for Azerbaijani tourists. A professional team will help you to plan individual or group tours all around the world.

The Department of Outgoing Tourism offers you the following services worldwide:

► Accommodation service;

► Booking and issue of flight tickets;

► Insurance service;

► Organization of VIP services at various airports;

► Ground transportion services (economy and business class);

► Helicopter and charter flights;

► Individual and group tour packages;

► Multilingual tour guides;

► Visa support.

 

Online Tourism

The Online Tourism Department provides the development of online reservation systems (SAMO-Soft, SWB2B, Book and Travel) for flights, tours, hotels, transfers, excursions.

You can evaluate the offers of providers such as GTA, Travco, Hotels Pro, Go Global, TotalStay, Jacob Travel, etc., and cooperate with the Department of Online Tourism with the opportunity of choice and reservation via SWB2B (b2b.silkrow.az) online sales platform. The opportunities provided by the system to you are as follows:

► Convenient search and sorting;

► Obtaining price proposals from minimum to maximum;

► Review payment and cancellation policy for each offer;

► Ability to book, change and cancel directly through the system;

► Ability to track the status of the reservation;

► Printing of vouchers;

► Sales report.

When you are given access to the system, you will be provided with free training by the staff of the department.

Corporate tickets

The Corporate ticketing department, in addition to cooperating with corporate companies both within Azerbaijan and abroad, offers you its services at special prices and conditions, ensuring the prompt receipt, reservation, and registration of group ticket reservations.

Our vision

To be the most reliable and innovative travel management company in the world.

To live the privilege of being a reference in the country with the superior quality and understanding of service in the sector and to be an exemplary brand that is always preferred.

Our mission

With 13 years of experience, to be a company that does not compromise all our guests on work ethic, honesty, trust, dedication, and quality. Our greatest achievement in this endeavor is the satisfaction and gratitude of our valued guests.

Our values

► Honesty

We work with honest, fair, competitive market prices and precise employees, we strive to be honest with our environment (customers, suppliers, and other stakeholders).

► Transparency

We strive to be clear and transparent in our products, services and processes.

► Quality

Customers always come first! We work within the ISO 9001 - 2015 quality standards to provide the most valuable form of customer service. We include the best specialists in our team, ensure their constant participation in trainings, and design our services and products in the best possible way.

          ► Personality

As Silk Row Travel, we accept that everyone has different wishes, we like to give private advice and suggestions to everyone. This is a commitment to create a personal connection and making it possible for you to get the best value out of your tour. It also means a sincere service with a pleasant smile.

           ► Sustainable tourism

We work sustainably, take into account the interests of the people, protect our cultural heritage and environment, and focus on long-term economic results and fair economic traditions.

            ► Professionalism

We take our work very seriously. This means that our behavior is veracious, objective, balanced, efficient and reliable. We are different in the way we work!

Achievements

► More than 100 corporate clients;

► Profitable contracts with more than 500,000 hotels, cooperation with more than 600 partner agencies;

► Developed and launched the first national system for booking individual travel services for agencies and individuals in Azerbaijan: SWB2B; "Book and Travel";

► The only call center in Azerbaijan for operative information support of telephone inquiries of tourists which is available 24/7;

► "Partner of the Year", "Operator of the Year", "Serving the most tourists", etc. nominations.

Advantages

► Silk Row Travel has a team of highly qualified, independent, professional specialists who provide a creative and innovative approach to various areas of the company's activities;

► Exclusive agent of AZAL national airline and an authorized ticket sales agent of the largest airlines - Air France-KLM, Emirates, British Airways, Lufthansa, Turkish Airlines, Aeroflot Russian Airlines, Air Astana, BMI, S7 Airlines, Austrian Airlines, Qatar Airways, Air Baltic, China Southern, Airlines, Heli Air Monaco, Pegasus Airlines, Atlas Jet, Ukraine International Airlines;

► Uses international reservation systems GDS and its own portal;

► Has enough opportunities to organize travel at the most competitive prices anywhere in the world;

► Partnership agreements with all major hotels in the country: best prices for tourists in Hilton, Four Seasons, JW Marriott, Fairmont, Absheron Hotel Group;

► Having its own information desk at the airport;

► VIP meetings on arrival / departure at the entrance of the aircraft.

 

People's desire to travel, acquaintance with other cultures, openness and live communication, strong impressions, unforgettable colors, tastes, aromas and a flood of feeling and emotions – “Silk Row Travel” is ready to offer all this, taking into account the wishes of customers.

 

Contact

Address: Baku, Nizami str., 126A, AZ 1010 

Short number: *8880

Telephone:
For air tickets:
+994 (12) 598-88-80

Regarding tours and visas:
+994 (12) 310-36-63

Fax: +994 (12) 437-40-87

E-mail: info@silkrow.az
For tours: cc@silkrow.az

Web: www.silkrow.az