Salam Platinum

Departure

• booking possibility within 24 hours;
• private road to the passenger’s vehicle in front of “Salam Lounge”;
• meeting the passenger at the entrance to “Salam Lounge”  and individual  accompanying to the lounge;
• the necessary documents for departure passengers, provide passengers with information on the visa rules  of the country of destination and the items prohibited to carry by air transport;
• Porter service  (allocating the worker to carry the baggage from the entrance to “Salam Lounge” to the baggage packing area;
• firstly private accompanying the passenger to the check-in desk;
• organization of registration of departure and passenger;
• assistance with priority seats on the aircraft;
• accompanying the passenger to “Salam Lounge” and “Business Class Lounge” - lounges furniture and interior, Food&Beverage, telephone set, Internet access (incl. Wi-Fi), periodicals and newspapers, separate smoking areas, viewing TV shows, etc.;
• assistance with priority seats on the aircraft to the economy class passengers;
• providing of baggage handling;
• possibility to use a separate lift;
• if necessary advising assistance to passenger while filling the customs declaration;
• firstly private accompanying the passenger to the Aviation screening
• in the case of passengers with the restriction of movement allocation the wheelchair and an employee who takes a passenger in a wheelchair from the entrance to the airport till boarding point;
• providing flight information, timely invitation the passenger for boarding and private accompanying the passenger to the boarding point;
• providing the additional information if necessary.

Arrival

• booking possibility within 24 hours;
• meeting the passenger at the landing point;
• Visa assistance if necessary;
• individual  accompanying  of the passenger to  the Border control post;
• accompanying the passenger to “Business Class Lounge” (lounge furniture and interior, telephone set, Internet access (incl. WiFi), periodicals and newspapers, separate smoking areas, viewing TV shows, etc.)  to enjoy the after-flight period (about 2 hours);     
• providing the passenger with Food&Beverage according to approved menu in “Business Class Lounge”;
• if the passenger has a baggage, pick up a baggage tag from the passenger, and pass it to a loader for identification;
• porter service  (allocating the worker to carry the baggage from the baggage delivery point to the waiting hall);
• if necessary advising assistance to passenger while filling the customs declaration;
• private accompanying the passenger to the Customs check-point;
• interpreter services;
• providing the additional information if necessary;
• in the case of passengers with the restriction of movement allocation the wheelchair and an employee who takes a passenger in a wheelchair from the landing point till waiting hall;                                                                           
• individual accompanying  of the passenger till leaving the terminal.

Terminal 1

Terminal 2